Community Fibre

Earning gift cashback with Ally Rewards is a simple, step-by-step process:

1. Explore Campaigns: Browse the active campaigns in the “Explore Rewards” section of the app.
2. Register Your Claim: Once you’ve chosen an offer, you’ll need to register your claim. This will generate a unique tracking ID and a special link for you to use.
3. Make Your Purchase: Use the provided tracking link to go to the brand’s website and make your purchase. It’s crucial that you use this link, as it allows us to track your transaction.
4. Submit Proof: After completing your purchase, return to the app to submit your proof of purchase, including your order details and your choice of gift card.
5. Receive Your Reward: Once your claim is verified, your chosen gift card will be sent to you.

You can make a reward claim through our website without creating an account; in this case, all communication will be handled via your email address. However, creating an account through our mobile app allows you to easily manage all your claims in one place, track their status in real-time, and enjoy a more integrated experience. Both platforms can work in sync using the same email address.

You can discover all the brands participating in Ally Rewards campaigns directly within the app. In the “Ally Rewards Hub,” there’s an option labelled “Explore Ally Rewards.” Tapping this will take you to a list of all active reward offers, where you can browse through the campaigns and see which brands are involved. Each campaign is linked to a specific brand, so you’ll be able to see all the details clearly.

Yes, submitting a proof of purchase is a necessary step for all Ally Rewards offers. This is how we verify that a qualifying purchase has been made, which in turn allows us to process your reward.

Some campaigns may have specific conditions, such as a minimum spend or a requirement to purchase from a particular product category. You can find the specific requirements for each offer by reviewing the ‘Terms and Conditions’ on the campaign’s detail page.

Submitting your proof of purchase is a straightforward process within the app. After making a purchase through a campaign’s tracking link, you can submit your proof by providing the following:

1. Confirmation Number / ID: This is your order number, subscription ID, or any other unique identifier for your purchase.
2. Gift Card Choice: You’ll be prompted to select the gift card you’d like to receive as your reward.

This is typically done through the “Track a Claim” section in the Ally Rewards Hub, where you can manage your existing claims.

The process for submitting your proof of purchase on our website is very similar to the in-app process. Whether you’re using the website directly or our Chrome extension, you’ll be guided to our website to complete the claim. Here’s how it works:

1. Generate Your Tracking Link: After finding an offer you like, click the “Claim Reward” button to generate a unique tracking link. This is a crucial step to ensure your purchase is tracked correctly.
2. Make Your Purchase: Use the link to go to the brand’s website and complete your purchase as you normally would.
3. Submit Your Proof: You will receive an email with a link to submit your proof of purchase. Click on this link, and you will be taken to a page where you can enter your order details and choose your gift card.

The Chrome extension streamlines this process by making it easier to find offers and generate tracking links while you browse, but the final steps for submitting proof will always take place on our website.

You can easily track the status of all your cashback claims in the “Track a Claim” section of the Ally Rewards Hub. Here, you’ll find a list of all your claims and their current status, such as “Pending” or “Confirmed.”

The statuses of your cashback claims are designed to keep you informed about the progress of your reward:

• Pending: This status means that you have successfully submitted your proof of purchase, and it is currently being reviewed and verified by our team.
• Confirmed: This status indicates that your claim has been successfully verified, and your chosen gift card has been sent to your email address.

Our process for reviewing and verifying your claim usually takes a few business days. This timeframe can vary depending on the volume of claims for a campaign and the confirmation we receive from the brand. You can monitor the status of your claim at any time in the ‘Track a Claim’ section of the app.

As soon as your claim status changes to ‘Confirmed’, the process to send your gift card begins automatically. You can typically expect to see it in your email inbox within a few hours. If you believe there has been a delay, please check your spam or junk folder before contacting us for support.

With Ally Rewards, you don’t “withdraw” cashback in the traditional sense. Instead, your reward is sent to you as a gift card directly to your registered email address.

To ensure you receive your rewards without any issues, please make sure that your email address is set up to receive emails from us. Some services, like Apple’s Private Relay, can sometimes block incoming emails, so it’s best to use a direct email address.

No, there is no minimum withdrawal amount. The Ally Rewards system is designed to reward you for each transaction individually. As soon as a claim is verified, you’ll receive your gift card. You don’t need to accumulate earnings in a wallet.

You can choose from a wide variety of gift cards. When you submit your proof of purchase, you will be presented with a list of available gift card options. You can then select the one you’d like to receive.

Even if you’re not a UK resident, you may still receive rewards for global brands if you choose the correct Gift Card retailer. However, we won’t be responsible if the Gift Card merchant doesn’t operate in your country.

The terms and conditions for gift cards, including expiry dates, vary by the retailer. When we send your gift card reward to your email, the email will include all relevant information regarding its use, as specified by the brand that issued it.

No, the Ally Rewards system is currently based exclusively on providing gift cards. The main purpose of our programme is to offer you rewards that you can use directly with your favourite brands. For this reason, we do not offer a cash alternative.

Yes. The gift cards are typically sent to you as a code via email, and these codes are transferable. You are welcome to share the gift card with a friend or family member, subject to the terms and conditions of the retailer.

This depends entirely on the terms of the specific campaign. Some offers may be limited to one per user, while others might allow you to earn rewards on multiple purchases. For the most accurate information, please carefully read the terms and conditions on the detail page of the campaign you are interested in.

This is a rare occurrence, as our tracking system generates a unique code for each claim instantly. The most common reason for a claim not being tracked is if the “Claim Reward” button wasn’t clicked before making the purchase.

If you believe your cashback has not been tracked correctly, you can report the issue through the “Report an Issue” option in the Ally Rewards Hub. Our support team will then investigate the matter for you.

No, unfortunately not. For our reward system to work, it is crucial that your purchase is made through the unique tracking link generated for you. If this link is not used, our system cannot associate your purchase with the brand, and you will not be able to earn a reward. A reward claim cannot be applied retrospectively after a purchase has been made.

There are several common reasons why a claim might be rejected:

• The purchase was not made using the provided tracking link.
• The campaign’s terms and conditions (e.g., a minimum spend) were not met.
• The purchased item was returned.
• The proof of purchase submitted (e.g., order number) was incorrect or insufficient. If you believe your claim was rejected in error, please contact us via the ‘Report an Issue’ section.

If you return a product for which you’ve claimed a reward, your cashback claim will be invalidated. As the purchase is no longer complete, the conditions for the reward are not met. For specific details on how returns affect your claims, it’s always a good idea to check the terms and conditions of the individual campaign.

Yes, if you have not yet submitted your proof of purchase, or if your claim is still marked as ‘Pending’, you can delete the claim from the ‘Track a Claim’ section. However, once a claim has been ‘Confirmed’ and the gift card has been sent, the action cannot be reversed.

Receiving emails from us is essential for the Ally Rewards programme to work for you. We send important updates at every step of the process, including the link to submit your proof of purchase and, most importantly, your gift card reward.

If you generate a tracking link but do not receive an email from us shortly afterwards, please do not proceed with your purchase. This indicates that there might be an issue with your email address or that our emails are being blocked.

Here’s what you should do:

1. Check Your Spam/Junk Folder: Sometimes our emails can end up there by mistake.
2. Ensure Your Email Address is Correct: Double-check that you’ve entered your email address correctly.
3. Use a Direct Email Address: Services like Apple’s Private Relay can sometimes prevent you from receiving emails from us. We recommend using a direct email address to ensure you receive all our communications. If you are using the mobile app and have logged in by hiding your email address with your Apple ID, we recommend that you change your email address first.
4. Contact Us: If you’ve checked all of the above and you’re still not receiving our emails, please get in touch with our support team so we can help you resolve the issue.

It’s vital to resolve any email issues before you make a purchase, as we won’t be able to send you your reward if we can’t reach you by email.

For the reward tracking to work correctly, an uninterrupted session from the moment you click the tracking link until you complete the purchase is ideal. If your internet connection drops or your browser/app closes during the process, there is a risk that the tracking could be lost. To prevent this, we strongly recommend that you click on the tracking link again before restarting your purchase.

Using a VPN or an AdBlocker can interfere with the tracking links that are essential for the Ally Rewards system to work correctly. These tools can sometimes block the cookies and scripts that we use to track your purchases, which would result in your claim not being registered. To ensure your cashback is tracked successfully, you must disable any VPNs or AdBlockers when you are making a purchase through an Ally Rewards campaign.

Many of our campaigns with global brands can be used by customers worldwide. However, it is your responsibility to ensure that the gift card retailer you select operates in your country. We are always looking to expand our reward options; if you have suggestions for retailers in your country, please let us know via our ‘Contact Us’ page.

For international rewards, the gift card value will be converted based on the daily exchange rate before being sent. We are currently testing this system with Amazon US and Amazon Turkey for rewards in US Dollars and Turkish Lira, respectively.

Your privacy is very important to us. When you create a reward claim, a unique tracking link is generated. This link only shares an anonymous transaction ID and campaign information with our partners to validate your purchase. Your personal information and the specific details of the items you have purchased are not shared during this process. All our data handling is carried out in compliance with GDPR, as detailed in our Privacy Policy.