Under data protection laws such as the GDPR, you have the right to request access to, correction of, or deletion of your personal data that we hold. This page explains how to submit a request.
Please note that the data we hold depends on how you have interacted with our Services (Website, Mobile App, or Browser Extension).
Types of Requests You Can Make
- Request Access: You can ask for a copy of the personal information we hold about you.
- Request Correction: You can ask us to correct any inaccurate or incomplete personal information.
- Request Deletion (Erasure): You can ask us to permanently delete your personal information. Please see our Delete Your Account page for more details on this process.
How to Submit a Request
To ensure the security of your data, all data subject access requests must be submitted via email from the email address associated with your data (e.g., the email you used to create an app account or subscribe to our newsletter).
Please send an email to [email protected] with a clear subject line, such as “Data Access Request” or “Data Deletion Request.”
What to Include in Your Email:
- Your Full Name.
- The Email Address associated with your account or subscription.
- The type of request you are making (e.g., “I would like a copy of my data,” or “Please delete all of my data.”).
Providing this information clearly will help us process your request more efficiently.
Verification Process: For security reasons, we will need to verify your identity before processing your request. We will do this by responding to the email you send from. Please be prepared to confirm your request by replying to our verification email. This step is crucial to prevent unauthorised access to or deletion of your data.
How Long Will It Take?
We will acknowledge your request upon receipt and aim to respond substantively within one month, as required by law. If the request is complex, we may extend this period by a further two months, but we will inform you if this is the case.
If you have any other questions, please visit our Contact Us page.